(Circulation. 2002;106:2623.)
© 2002 American Heart Association, Inc.
AHA Scientific Statement |
Key Words: AHA Scientific Statements medical errors medication errors patients drugs
| Introduction |
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The importance of medical errors as a major contribution to adverse events has been the recent focus of several reviews and initiatives. Medication errors have recently been evaluated by the Institute for Safe Medical Practices (ISMP), and the British Medical Journal devoted a special issue to the subject of medical errors (March 18, 2000). The US Institute of Medicine (IOM) also published an extensive report examining the prevalence and reviewing potential causes of medical mistakes.5 The IOMs report stated: "The problem is not bad people; the problem is that the system [of medical care] needs to be made safer."5
The definition of a medication error as approved by The National Coordinating Council for Medication Error and Prevention is ". . .any preventable event that may cause or lead to inappropriate medication use or patient harm, while the medication is in the control of the health care professional, patient, or consumer. Such events may be related to professional practice, health care products, procedures, and systems including: prescribing, order communication, product labeling, packaging and nomenclature, compounding, dispensing, distribution, administration, education, monitoring, and use."
A recent editorial by the author of the papers on which many of the IOM reports more widely publicized estimates were based takes issue with the implication that doctors and hospitals are doing very little about the problem of injuries caused by medical care.6 In fact, if the studies referenced by the IOM are extrapolated to the national population, the expected number of deaths nationwide attributable to substandard care actually decreases from 92 000 in 1984 (based on New York data) to 25 000 in 1992.6 Whatever the accurate figures with regard to mortality are, it is clear that patient safety can be improved.6
Recently, much has been written on both the incidence of medical errors and general ways of understanding and correcting this problem. The purpose of this review is (1) to focus on the scope and magnitude of medical errors occurring in acute cardiac care and (2) to examine potential solutions.
| Prevalence of Medication Errors in Acute Cardiac Care |
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On the basis of the available studies examining cardiovascular patients, it is suggested that a significant degree of morbidity and mortality may be preventable. An evaluation of 182 deaths from cerebrovascular accidents, pneumonia, or myocardial infarction (MI) found that between 14% and 27% of the deaths might have been avoidable.7 For those with death attributed to MI, preventable deaths reflected primarily errors in management as compared with errors in diagnosis.7 Another careful evaluation of 203 cases of cardiac arrest found that 14% of the events followed an iatrogenic complication.8 Patients with iatrogenic cardiac arrest were less likely to be in cardiogenic shock or to have had an acute MI before arrest. The authors concluded that half of the cardiac arrests might have been prevented. The most common cause of potentially preventable arrest in these limited studies were (1) medication errors and toxicity (44%) and (2) suboptimal response by physicians to clinical signs and symptoms.8
The potential for adverse outpatient drug reactions also has been examined. In one study, patients medication bottles and reported use were compared with physicians records in a cardiovascular practice.9 Discrepancies between recorded and reported medication use (including cardiac drugs) were common. In a multivariate analysis, patient age and the number of recorded medications were the most significant predictors of medication discrepancy.9
In summary, the available data suggest that medication errors are a common occurrence in patients with cardiovascular disease and contribute substantially to adverse events, in both hospital and outpatient settings.
| Types of Medication Errors in Acute Cardiac Care |
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8.5-fold during this same period. Although there are many possible causes for medication errors, several general categories have been identified.
Drug Name Confusion Errors
A common cause of both outpatient and inpatient medical adverse events is drug name confusion on either handwritten or verbal orders. This problem, driven by a large number of drugs with name similarities (Table 1), applies primarily to patients with cardiovascular disease.
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Drug name confusion can be exacerbated by the purchase of medications from pharmacies outside the United States if the marketed names are different.11 Similarly, the interchange of generic preparations and the mandatory substitution of generic for name-brand drugs can confuse patients. For example, a patient might take warfarin and Coumadin (Du Pont Pharma) without realizing that they are the same medication. Finally, errors associated with the use of abbreviations can also contribute to the danger of drug name confusion.
Prescribing and Dispensing Errors
In addition to problems involving drug name confusion, errors can occur at any stage of the medication process. These include errors made during prescribing, transcribing, dispensing, administering, or monitoring medications. Fibrinolytic and antithrombotic therapy, used in the treatment of MI and acute coronary syndromes, are targeted areas of concern because any deviation in dose, duration, or intensity of systemic effect could adversely influence clinical outcome. Complex dosing and titration regimens for these drugs increase the risk of serious errors, especially when multiple drugs from a particular class are available (on formulary) and management guidelines are absent, poorly designed, or not followed. Many of these drugs also have different dosing protocols, which further increases the chance of error. These concerns are substantiated by several reports that fibrinolytic drugs such as tissue plasminogen activator (t-PA) and streptokinase are associated with errors in dosing 5% to 12% of the time they are given.1214 The problem likely will grow as new antithrombotics are developed and combination pharmacotherapies are employed in routine clinical practice.
The fibrinolytic agents reteplase15 and tenecteplase16 offer the benefit of easy bolus administration. One study documented a 19-minute time savings in door-to-drug time with the use of reteplase as compared with alteplase.17 Some reports suggest that the single-bolus fibrinolytic agents are associated with fewer medication errors than are t-PA or streptokinase. Reteplase is a double-bolus agent, administered as two 10-U boluses 30 minutes apart. Reteplase was compared with t-PA in the Global Use of Strategies to Open Occluded Coronary Arteries (GUSTO III) trial.15 Some feared that investigators and practitioners would omit the second bolus or delay its administration, but a recent analysis reported that fewer patients treated with reteplase had incomplete doses (1%) compared with those receiving t-PA (4%).17
One might expect fibrinolytic dosing errors to influence outcome in the setting of acute MI, with too low a dose associated with lower rates of infarct-related artery patency and higher doses associated with increased hemorrhagic complications. Although confounding factors may contribute,18 there does appear to be a narrow "therapeutic window" for fibrinolytic and antithrombotic regimens, and the potential for adverse outcomes is high if dosing deviations occur.19,20
The relationship between t-PA dose and intracranial hemorrhage was also investigated in >70 000 patients enrolled in the National Registry of Myocardial Infarction (NRMI-2).21 The outcomes of patients who received >1.5 mg/kg were compared with those who received
1.5 mg/kg. Higher doses were associated with twice the rate of intracranial hemorrhage, with the risk remaining elevated after adjusting for differences in baseline characteristics, including weight.21
Although most reports have consistently shown higher mortality and major hemorrhagic event rates among patients who have received an incorrect dose of fibrinolytics,10,20,22 a recent preliminary analysis of the ASsessment of the Safety and Efficacy of a New Thrombolytic (ASSENT)-223 trial has also highlighted the potential contribution of confounding factors (eg, age, weight).
Appropriate dosing of unfractionated heparin is vital for its safe and effective use. Many trials have shown a relationship between heparin dose and the intensity of anticoagulation and incidence of major hemorrhage, including intracranial bleeding. Also, many trials have shown that the dose of heparin administered influences the rate of intracranial hemorrhage significantly. In TIMI-9A and Global Use of Strategies to Open Occluded Coronary Arteries (GUSTO)-IIa, patients weighing >80 kg received an initial 1300-U/h heparin infusion. For those weighing <80 kg, the initial infusion rate was 1000 U/h. This strategy was associated with an increased rate of intracranial hemorrhage.24 Importantly, a reduced dose, as employed in TIMI-9B and GUSTO-IIb, reduced major hemorrhage rates significantly.25 Because of the clear relationship between heparin dose and major hemorrhage,26 the 1999 update of the ACC/AHA Guideline for the Management of Acute MI recommends a new, lower dose of heparin: a bolus of 60 U/kg (maximum 4000 U) and an initial infusion of 12 U/kg per hour (maximum 1000 U/h).27
In the intensive care unit setting, antithrombotic agents have been the main drugs associated with adverse events, but other medications have been identified.28 In a recent study of medical inpatients, drugs for treating coronary heart disease and heart failure, including diuretics, nitrates, angiotensin-converting enzyme inhibitors, and calcium channel blockers, were associated with fatal adverse drug events.29 Specifically linked to administrative errors were vasoactive drugs, with the most common error being the wrong infusion rate.30 Digoxin has also been associated with medication errors and cardiac arrest among hospitalized patients.8 Several factors have been linked with digoxin toxicity, including aging-related changes in renal function, body mass, and polypharmacy.31
Errors involving acute cardiac care are also associated with renal impairment. Because both hypertension and congestive heart failure may cause or be associated with renal disease, it is not uncommon for the patients undergoing acute cardiac care to have renal insufficiency or failure. Monitoring angiotensin-converting enzyme inhibitors is also needed because cases of uremia related to their use are not uncommon and often occur because of failure to detect decreased renal function.32 Attempts have been made to limit errors related to dose adjustment necessitated by renal insufficiency, with the use of medication guidelines incorporated into a computerized order entry system.33 This system recommends adjusting drug dose and frequency in patients with renal insufficiency and has been shown to improve drug prescribing and patient outcomes.33
Potential Errors in Thrombolytic Therapy for Acute Ischemic Stroke
Dosing errors are not uncommon with first- and second-generation fibrinolytic agents. An association between medication errors and increased morbidity and mortality has been observed and is compounded by excessive doses of antithrombins. Potential errors with dosing and timing of dosing for t-PA are also a concern in the treatment of acute ischemic stroke. The standard dose of t-PA for acute ischemic stroke is 0.9 mg/kg with 10% of the total dose given as a bolus and the rest administered over 1 hour (90 mg maximum).34 Treatment must begin within 3 hours. Heparin and aspirin are listed as contraindications during the first 24 hours after start of intravenous t-PA. The dose, time constraints, and protocol are substantially different than for treatment of acute ST- segmentelevation MI.
Data on the appropriate use of t-PA for acute ischemic stroke are very limited, but one of the major deviations from the standard protocol is initiation of treatment beyond 3 hours from onset. Patients who are treated outside of the recommended approved National Institute of Neurological Disorders and Stroke (NINDS) protocol appear to be more likely to have symptomatic intracerebral hemorrhage than are those treated within the recommended protocol.3537
In addition, the emergency department use of thrombolytics for acute ischemic stroke is much less common than their use to treat acute ST-segmentelevation MI. It is estimated that only about 1% to 2% of all ischemic stroke patients are treated with t-PA at present, and many moderately sized hospitals currently treat only 1 to 5 patients per year.34,38,39 A given emergency physician may treat only one stroke patient with t-PA in a given year. Thus, physicians and nurses who are very familiar with treatment protocols for MI may erroneously use t-PA treatment protocols designed for acute MI to treat patients with acute ischemic stroke. This has anecdotally occurred in hospital sites across the country, although there has been no formal study to address this issue. Because the dose of t-PA is likely related to risk of symptomatic intracerebral hemorrhage,21,40,41 following the correct protocol is critical. It is for this reason that use of t-PA for acute ischemic stroke should ideally be administered as part of a standardized hospital protocol by individuals who are part of a dedicated team to evaluate and treat patients with acute stroke.42,43
Errors of Omission
Although not always considered a safety error, an important issue in acute cardiac care is failure to follow guidelines by omitting medications demonstrated to be effective. A large number of randomized clinical trials performed in patients with cardiovascular disease have fostered management guidelines and standards of care with the expectation that medication will be offered to those who are most likely to benefit. Mounting experience also helps to define the risk-benefit relationship of treatment and potential adverse effects. Minimal data that address the appropriate use of medications are available from prospectively collected cohorts of patients with acute coronary syndromes. However, in a study evaluating patients with unstable angina, women (39% of the study group) were less likely than men to receive Agency for Health Care Policy Research (AHCPR)recommended pharmacological treatment.44
Omission errors in acute cardiac care are represented most dramatically by the relatively low rates of aspirin administration in the first 24 hours of MI. This omission occurs despite the fact that aspirin reduces mortality and reinfarction,4547 particularly when given in combination with fibrinolytic therapy.48 However, in the first National Registry of Myocardial Infarction (NRMI), involving 240 989 patients, only 87% of thrombolytic-treated patients received aspirin.45 Similarly, in the Cooperative Cardiovascular Project, only 80% of eligible patients received aspirin.47 The American Heart Association has published a scientific statement strongly urging physicians to increase the use of aspirin in appropriate patients.49
Although more recently recommended in the American Heart Association/American College of Cardiology acute coronary syndrome guidelines, initial50 data suggest that the early use of glycoprotein IIb/IIIa inhibitors in nonST-elevation MI has not been routinely adapted into practice. Analysis of the NRMI 4 Registry between July 2000 and April 2001 suggests that only 24% of eligible patients received early glycoprotein IIb/IIIa therapy and its use was associated with lower in-hospital mortality.50
Anticoagulant therapy with warfarin for stroke prevention in atrial fibrillation is also underutilized. Age >80 years, language difficulties, insufficient physician knowledge of the potential benefits of warfarin, and patient disability are associated with reduced utilization.51
Long-term ß-adrenergic receptorblocker therapy after acute MI has been evaluated.45,47 The available data suggest that fewer than 50% of eligible patients actually receive treatment after hospital discharge.52 On the basis of the recognized benefits of ß-blockade, it is believed that as many as 5000 deaths each year are attributable to its omission.53
There is increasing evidence that fibrinolytic therapy is underutilized, particularly in the elderly and those presenting beyond 6 hours from MI symptom onset. In NRMI-1, 12.4% of eligible patients did not receive any form of reperfusion therapy.54 Although emerging trends toward more appropriate treatment are evident, hospital delay times before initiation of fibrinolytic therapy remain long.45 Trend analyses from 1990 to 1993 suggest that the time from hospital evaluation to initiation of fibrinolytic therapy has shortened.45
Underutilization of t-PA for acute ischemic stroke is also substantial, as noted earlier, and reflects, in part, the delay in the time from patient arrival to start of therapy.42 However, unlike patients with acute MI, computed tomographic scanning of the head must be completed and reviewed before initiation of treatment with t-PA. In addition, treatment with t-PA must begin within 3 hours of symptom onset.
| Methods to Limit Medication Errors in Acute Cardiac Care |
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| Improving Reporting of Adverse Medication Errors |
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Rational Prescribing
After several reports of major adverse outcomes associated with their use, some drugs, including terfenadine, astemizole, mibefradil, and cisapride, have been removed from the market. Despite previous educational efforts, these drugs continued to be prescribed inappropriately. New ways to decrease such prescribing practices must be developed. A promising means of minimizing prescribing errors includes the development of computerized order entry. An analysis of a computerized order entry system demonstrated that ordering drugs through a computerized system that displays guidelines, offers alternatives, and suggests appropriate doses and frequency can lead to significant and appropriate changes in prescribing practices.57 This study noted that the use of subcutaneous heparin sodium to prevent thrombosis in patients at bed rest increased from 24% to 47% after this intervention was suggested. The prescribing changes that occurred persisted over a 2-year follow-up. In a related study, a variety of medication errors, including dosing errors, frequency errors, route of administration errors, substitution errors, and inadvertent use of allergenic medications, were reduced after the institution of a computerized physician prescribing system.58 The 1999 National Survey of Pharmacy Practice in acute care settings evaluated drug dispensing and administration practices. Of pharmacies with centralized distribution, 77.4% had systems that were not automated, and only 13% of hospitals had electronic medication order-entry systems, although 27% were in the process of developing an electronic system.59 The addition of a pharmacist to the medical intensive care unit team has been shown to be associated with a substantially lower rate of adverse drug events caused by prescribing errors.59 An analysis of new drugs being added to formularies for potential problems, such as name confusion or prescribing errors, can be undertaken as the product is being introduced to the hospital.
Other Potential Solutions
Computer-assisted order entry is an emerging phenomenon that appears promising as an enhancement in the quest to improve the efficiency and effectiveness of institutional processes related to medication use. However, with or without computer-assisted order entry, hospitals are engaging in efforts to ensure patient safety relative to medication use. The Joint Commission on Accreditation of Healthcare Organizations has established standards specific to safety of medications use that are adhered to by all acute care hospitals.60
One process used to identify problems before they occur is the "Failure Mode Effects Analysis" or FEMA. A multidisciplinary team examines the spectrum of institutional processes associated with threats to patient safety. Medications taken and devices used in patient care are but two examples of areas scrutinized by FEMA. A principal team goal is to identify, assess, and recommend actions to prevent errors in medication use. In addition, all institutions have a mechanism to examine "Sentinel Events." These are events that contribute to unexpected negative outcomes inclusive of medication errors.
Although medication errors and preventable adverse drug reactions are a common cause of morbidity and mortality, there is little education about these issues at either the medical undergraduate or graduate level. Efforts directed toward minimizing medication errors include the development of Centers for Education and Research on Therapeutics (CERTs). CERTs is a demonstration program authorized by the US Food and Drug Administration Modernization Act of 1997. The goal of the CERTs program is to improve therapeutic outcome and reduce adverse events through basic and clinical research, as well as through educational programs. These programs include basic prescription and order writing. The University of Arizona CERT, for example, develops educational programs focusing on avoiding medication errors in prescribing, particularly those due to drug interactions. These educational principles are organized according to the Principles for Quality Prescribing as listed in Table 2 and should include an understanding that rational prescribing should be evidence based and that issues of consent may need to be modified in the setting of acute care. These programs are targeted at undergraduate and graduate medical education as well as practicing physicians. The Duke CERT has programs to improve appropriate utilization of aspirin in patients with coronary artery disease and ß-blockers in congestive heart failure. Monitoring and analysis for physician compliance should be considered to determine the success of these efforts.
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Recommendations for improving the safety of acute cardiac care have been proposed by the ISMP (Table 3). These recommendations focus on fibrinolytics and related drug therapy, with specific recommendations for reducing medication error. The basic recommendations suggest that standardization, simplification, enhanced dissemination of information, and restriction of access to potentially hazardous medications can reduce medication error.
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| Conclusion |
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| Footnotes |
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This statement was approved by the American Heart Association Science Advisory and Coordinating Committee on August 30, 2002. A single reprint is available by calling 800-242-8721 (US only) or writing the American Heart Association, Public Information, 7272 Greenville Ave, Dallas, TX 75231-4596. Ask for reprint No. 71-0239. To purchase additional reprints: up to 999 copies, call 800-611-6083 (US only) or fax 413-665-2671; 1000 or more copies, call 410-528-4426, fax 410-528-4264, or e-mail klbradle@lww.com. To make photocopies for personal or educational use, call the Copyright Clearance Center, 978-750-8400.
Institutional affiliations of all authors may be found in the Appendix.
| Appendix |
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| References |
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